- Use Add/Remove buttons to remove BlackBerry® Desktop Manager:
- Go to Start > Settings > Add/Remove programs.
- Select BlackBerry Desktop Software.
- Select Remove.
- Delete registry entries:
- Go to Start > Run > type Regedit > Select OK.
- Delete the Research In Motion folder within
HKEY_CURRENT_USER\Software\.
- Delete the Research In Motion folder within
HKEY_Local_Machine\Software\.
Note:
Modifying the computer registry can cause substantial damage to the Microsoft® Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.
- Delete folders from Windows® Explorer:
- Open Windows Explorer.
- Delete the Research In Motion folder within
C:\Program Files\..
- For any version, including Service Pack 4, delete Research In Motion folder within
C:\Documents and Settings\<user name>\Application Data\.
Note: If the user is unable to see Application folder, it is probably in a hidden system folder. This can be made visible by selecting Show Hidden Files and Folders option under Windows Explorer.
- Delete C:\Program Files\Common Files\PUMATECH shared folder.
Note: Any other synchronization software for other personal digital assistants (PDA) using the PUMATECH folder will need to be reinstalled after a successful installation of BlackBerry Desktop Manager.
- Restart the computer.
